• PUBLIC TRAINING

  Training Customer Retention

  📱 Daftar via WhatsApp ✉️ Daftar via Email 📅 Lihat Jadwal

  Mengapa Training Ini Penting?

• Training Customer Retention merupakan program pelatihan yang dirancang untuk meningkatkan kemampuan peserta dalam mempertahankan pelanggan, membangun hubungan jangka panjang, mengurangi customer churn, serta meningkatkan loyalitas dan nilai pelanggan bagi perusahaan. Melalui pelatihan ini, peserta akan mempelajari konsep customer retention management, customer lifecycle, customer satisfaction, customer experience, customer engagement, customer loyalty, customer segmentation, analisis penyebab customer churn, retention rate, repeat purchase, service recovery, loyalty strategy, Customer Lifetime Value (CLV), serta penyusunan strategi retensi pelanggan yang efektif dan berbasis kebutuhan pelanggan. Program Training Customer Retention sangat sesuai bagi manager, supervisor, serta profesional di bidang marketing, sales, customer service, CRM, customer experience, customer relation, business development, dan service quality yang ingin meningkatkan retention rate, mencegah kehilangan pelanggan, mendorong repeat business, meningkatkan customer lifetime value, serta membangun basis pelanggan loyal yang mendukung pertumbuhan revenue dan profitabilitas perusahaan.

  Manfaat Training :

• Mampu meningkatkan kompetensi professional dalam mempertahankan pelanggan (customer retntion)
• Memiliki kemampuan memahami dan mengenali pelanggan loyal
• Mampu memahami strategi dan metode mempertahankan loyalitas pelanggan
• Dapat membuat, menerapkan dan mengevaluasi program strategi mempertahankan pelanggan
  
  

Materi Training:

1. • Introduction
   • Competency Professional
   • The Customer: Konsep Customer, Jenis Customer, Service, Customer Service, Customer Journey
   • Know Your Customer
   • Customer Value
   • Component Customer Service
   • Dimensi Kualitas Service
   • Customer Satisfaction: Konsep Customer Satisfaction, Pentingnya Kepuasan Pelanggan, Level Customer Satisfaction,  Process Customer Satisfaction
   • Customer Service Strategy
   • Customer Relationship Management (CRM): Marketing, Sales, Service
   • Strategy Customer Retention: Concept, Process, Strategy Customer Retention, Evaluation
   • Strategy Customer Loyalty: Concept, Process, strategy Customer Loyalty Program
     
     

Metode Training:

• Interactive Class Training
• Individual Exercise
• Group Workshop & Case Study
• Offline Training
• Online Training (Optional Program)

Target Peserta Training:

• Customer Retention/Customer Relationship, Marketing Communications, Marketing/Sales

Team Trainer Johnson Indonesia:

• Johnson Alvonco, Ph.D.

Jadwal Training:

Lokasi Training:

• Alternatif Hotel: Ciputra Hotel, Ibis Group, Hotel Oria Jakarta, Hotel Holiday Inn, dll (Lokasi Dapat By Request)
• Lokasi Private Training: Johnson Training Center (Komp. Daan Mogot Baru 3A/10 Jak-Bar)
• Kepastian Lokasi Training akan kami konfirmasi Kembali Kepada Peserta Training

 Biaya Investasi  Training:

Daftar Perusahaan Client yang telah mengikuti training ini: